We have many customers who rely on our technical support team, how would you rate your customer service skills? We talked through their concerns and came up with a solution where they could still use Lumen while maintaining high levels of security.” 4. They wanted to use Lumen but were worried about the security risks. In my last role, I was working with a client who had a lot of security concerns. When answering this question, it can be helpful to give an example of a time when you solved a challenging issue or helped someone else solve one.Įxample: “I would describe myself as a highly motivated and creative problem solver. ![]() This question is a great way to show your interviewer that you are confident in your problem-solving skills. How would you describe yourself in terms of a problem solver? I think I would be a great fit for this position because I have extensive experience working with enterprise-level security systems.” 3. The company’s commitment to providing secure solutions for clients is also something that really resonates with me. When you answer, make sure to highlight what attracted you to this role and how it fits with your career goals.Įxample: “I want to work at Lumen Technologies because of the innovative culture that I’ve heard about from my friends who already work here. This question is a great way to show your interest in the company and its values. Why do you want to work at Lumen Technologies? There have been several instances where companies have lost sensitive data due to poor security measures.” 2. ![]() However, I do think there is room for improvement when it comes to security. With more businesses moving their operations into the cloud, there are many new ways we can improve our processes and make them more efficient. Your answer should include an overview of what’s currently happening in the industry, along with any challenges or opportunities you see for improvement.Įxample: “I think the current state of IT services is quite exciting. This question is a great way to gauge your understanding of the current state of IT services and how you would apply that knowledge in your role as a Lumen engineer. What are your thoughts on the current state of IT services? Tell me about a time when you had to meet a tight deadline for a project.Įxpand + 1.In your opinion, what are some of the biggest challenges faced by IT companies today?.Have you ever presented in front of a large group of people before?.What do you know about network security?.Give us an example of a time when you found a creative alternative to solve a business need.What does good communication mean to you?.Describe a time you were able to successfully sell a product or service to someone who wasn’t interested initially.If a colleague came up to you with a solution that was way outside the box, how would you react?.Are you familiar with agile methodology?.Describe a time where you worked with a client from an industry unfamiliar to you. Our clients come from all different industries.Describe a time when you took initiative and led a project from start to finish.If hired, what is something you think we could improve upon as a company?.Can you give us an example of when you had to make decisions without consulting your manager? How did that turn out?. ![]() Tell me about your experience working as part of an engineering team.Do you have any experience with cloud computing?.We have many customers who rely on our technical support team, how would you rate your customer service skills?.How would you describe yourself in terms of a problem solver?.Why do you want to work at Lumen Technologies?.What are your thoughts on the current state of IT services?.
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